Catch Me Here


How to Find Me...
FLIKR: laura.doyle
DELICIOUS: laura.doyle
WORLDCAT: laura.doyle
GOODREADS: HeyLolly

This blog is for posting my assignments for my Access to Information course at Kent State.

Wednesday, August 18, 2010

Assignment 10: To-Read Book List

While working at the Columbus Dispatch Newspaper this summer, I have had the opportunity to research many local-interest topics, including a couple of historical cemeteries. One of these cemeteries is the Camp Chase Cemetery, which was once part of a prison that held thousands of Confederate POWs during the Civil War. More information about this topic can be found in the 8/16 and 8/18 blog posts I wrote for the Dispatch Librarians' Historical Photo Collection blog callled, A Look Back.

Through my research, I found the history of Camp Chase to be particularly interesting because I enjoy reading about the Civil War and hadn't realized that we had such an historic site so nearby in Columbus. After the war was over, a former Union Soldier, William H. Knauss arranged for the care of the cemetery which held his former enemies. He then wrote about his efforts in a book and included in it letters that were written to and from Confederate prisoners, many of which were found undelivered after the war. Though the book is quite old (published in 1906), both the Dispatch and Columbus Public Libraries own copies. Flipping through this 400+ page book piqued my curiosity and made me want to read it in its entirety when time permitted. It also made me curious to know what other books existed relating to the subject of Camp Chase and the people associated with it.

My Search Process
-I started by searching for, finding and adding Knauss' book, "Story of Camp Chase" using GoodReads and was impressed that the book was already in the system. I then conducted an author search on WorldCat using William H. Knauss as the search term. It did not appear that he had written anything else.

-I searched for "Camp Chase" on WorldCat, which returned 319 hits. Scanning through the list, I chose the following books that were about Camp Chase. Through reading the hit list, I learned that there is an historical military field music group called Camp Chase Fifes and Drums. Googling their name showed me that, though their group takes its name from the camp I am interested in, materials written about them are not really related to the camp itself.

My Book List:
The following books' summaries fit my interests. Books whose records I had to manually input into GoodReads are highlighted in red.
  1. Story of Camp Chase, by William H. Knauss
  2. Scraps from the Prison Table, at Camp Chase and Johnson's Island, by Joseph Barbiere
  3. Register of Confederate dead interred in Camp Chase Confederate Cemetery, Columbus, Franklin County, Ohio, and in Johnson's Island Confederate Cemetery near Sandusky, Ohio, by Mrs. Phillip Piton; Ohio Genealogical Society; Franklin County Chapter
  4. The Men and Women of Camp Chase, by the Hilltop Historical Society.
  5. Camp Chase and the Evolution of Union Prison Policy, by Roger Pickenpaugh
  6. American Civil War Army Posts: Drum Barracks, Carlisle Barracks, Camp Douglas, Camp Morton, Camp Dennison, Pentagon Barracks, Camp Chase, by Books LLC
  7. Camp Chase Confederate Cemetery, (no author given, but 2 copies available at Columbus Metropolitan Library)
  8. Three Hundred Days in a Yankee Prison; Reminiscences of War Life, Captivity, Imprisonment at Camp Chase, Ohio, by John Henry King
  9. Confederate cemeteries in Ohio : Camp Chase & Johnson Island, by Ohio Genealogical Society
  10. Camp Chase: the story of a Civil War Post, by Gilbert F. Dodds

Other Interesting Items Found:
The following are a few items I came across that interested me, but for the purpose of this assignment I skipped them since they either weren't books, or were located at libraries/institutions that were too far away.
--An Ohio State University Thesis written by Edward Earl Roberts about Camp Chase.
--A map of Camp Chase by W.W. Pollard
--Six Months of Prison Life at Camp Chase, Ohio--available only at UNC Chapel Hill (390 miles away).
--Camp Chase Military Prison, by U.S. War Dept., National Archives and Records Service (on microfilm)
--
Camp Chase, Columbus, Ohio, 1861-1865 : a study of the Union's treatment of Confederate prisoners of war (Thesis for U.S. Army Command and General Staff College, Fort Leavenworth, Kan.)

Analysis:
Overall, I think GoodReads is a useful and user-friendly site, but I do have one suggestion, and that is to add more search options to include WorldCat. GoodReads gives the user the opportunity to search through its own database as well as through Barnes and Noble and Amazon.com (and all its Amazon affiliates), but it doesn't allow for searching through WorldCat. Unfortunately for me, many of my books were found using WorldCat and were not included in the GoodReads database. This meant that I had to take the time to create (basic) records for half of my book list.

I enjoyed the the 'thrill of the hunt.' I found more items than I thought I would and many of them in formats I hadn't previously considered, such as maps and thesis papers. I like using WorldCat because it is so inclusive and informs me of where items can be found, but wish that it included better and more reviews in the style of Amazon. A combination of GoodReads, Amazon, and WorldCat would be ideal because it would include all of the beneficial features discussed above that are currently unique to each individual resource. It makes me think of the idea of Linked Data that was discussed in one of our TED Talk presentations. If only these resources would post all of their raw data (now!), then we would be able to search everything all at once.

Sunday, August 15, 2010

Assignment 9: Google Scholar vs. KentLINK

For this second search on the topic of Copyright and Access, I did a Google Scholar Advanced Scholar Search:

Find articles with all of the words: copyright access

Find articles with at least one of the words: library

Search articles in all subject areas

Here are the articles I retrieved with the above search:


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Open Access Overview

Peter Suber

http://www.sspnet.org/documents/130_Suber.pdf

Cited by 207

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Motivations for URL citations to open access library and information science articles

Kayvan Kousha and Mike Thelwall

http://www.springerlink.com/content/w84q15536062tx71/

Cited by 26

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Tracking the Transition to a Flexible Access Library Program in Two Library Power Elementary Schools.

Shannon, Donna M.

http://eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=EJ523263&ERICExtSearch_SearchType_0=no&accno=EJ523263

Cited by 14

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My Library: Copyright and the Role of Institutions in a Peer-to-Peer World

Rebecca Tushnet

http://heinonline.org/HOL/LandingPage?collection=journals&handle=hein.journals/uclalr53&div=31&id=&page=

Cited by 23

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Designing an online public access catalogue: Okapi, a catalogue on a local area network

http://eprints.lse.ac.uk/27461/

Mitev, Nathalie N. and Venner, G. M. and Walker, S.

Cited by 64

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Types of Open Contents and Management of Their Intellectual Property [J]

Chen Chuanfu

http://en.cnki.com.cn/Article_en/CJFDTOTAL-ZGTS200401001.htm

Cited by 14

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Copyright without walls?: speculations on literary property in the library of the future

Jane C. Ginsberg

http://www.jstor.org/pss/2928618

Cited by 18

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Books Are for Use. Final Report of the Subject Access Project to the Council on Library Resources.

Atherton, Pauline

http://eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=ED156131&ERICExtSearch_SearchType_0=no&accno=ED156131

Cited by 34

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New Access Right and Its Impact on Libraries and Library Users, The

Laura N. Gasaway

http://heinonline.org/HOL/LandingPage?collection=journals&handle=hein.journals/intpl10&div=18&id=&page=

Cited by 23

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Open Access Federation for Library and Information Science

Anita Coleman and Joseph Roback

http://www.dlib.org/dlib/december05/coleman/12coleman.html

Cited by 18

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Google's Technicolor Dreamcoat: A Copyright Analysis of the Google Book Search Library Project

Proskine, Emily Anne

http://heinonline.org/HOL/LandingPage?collection=journals&handle=hein.journals/berktech21&div=25&id=&page=

Cited by 26

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Technology and Copyright Law: A Guidebook for the Library, Research, and Teaching Professions.

Bielefield, Arlene; Cheeseman, Lawrence

http://eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=ED403919&ERICExtSearch_SearchType_0=no&accno=ED403919

Cited by 16

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Non-visual access to the digital library (NoVA) The use of the digital library interfaces by blind and visually impaired people

Craven, Jenny; Brophy, Peter

http://opensigle.inist.fr/handle/10068/445292

Cited by 31

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The Impact of School Library Media Centers on Academic Achievement.

Lance, Keith Curry; And Others

http://eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=ED353989&ERICExtSearch_SearchType_0=no&accno=ED353989

Cited by 190

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The school library media manager

Blanche Wools

http://www.lnb.lv/lv/bibliotekariem/Bibliotekzinatnes_un_informacijas_zinatnes_literaturas_lasitava/apskati/2009-1/woolls0001.pdf

Cited by 40

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Library 2.0: Service for the Next-Generation Library.

Casey, Michael E.; Savastinuk, Laura C.

http://eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=EJ755270&ERICExtSearch_SearchType_0=no&accno=EJ755270

Cited by 133

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How to build a digital library

By Ian H. Witten, David I. Bainbridge

http://books.google.com/books?hl=en&lr=&id=bkfI7vcSfDwC&oi=fnd&pg=PR13&dq=copyright+access+library&ots=XviheYpSSN&sig=T4Uys4wgpe8WZ5ygFeOvvYaj03Q#v=onepage&q=copyright%20access%20library&f=false

Cited by 226

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Critical Analysis of Comparison of Google Scholar Search vs. KentLINK search conducted in previous blog entry:

Advantages of Google Scholar:

The process to access and use Google Scholar was quick, easy and free for all users. When I used KentLINK, it was accessible only to those affiliated with Kent and the process to input search terms and figure out how to organize results was much more confusing and time-consuming. Another benefit of using Google Scholar was that most of the works my search returned have been cited many, many times by other sources and there were many more results to look at. In KentLINK, I did not return as many results with my search and they had far fewer citations.

Disadvantages of Google Scholar:

When I searched in KentLINK, I was able to limit my results to those relevant to Library and Information Science. Google Scholar did not include Library and Information Science as a category to search through and even when I put in the additional piece of information, ‘library’ into my search field, I still returned many unrelated results. Another downfall was the inability to sort results in the same ways that KentLINK allowed, such as by number of citations. It did allow for sorting by date, though. Another disadvantage of Google Scholar was that not all of the articles retrieved were available in full text. In KentLINK, there was an option to search for only full text articles.

Conclusion:

Overall, I preferred the results from KentLINK over Google Scholar. Though the search process was a little lengthier and hard to figure out, I felt more sure of the accuracy and relevance of results.

Tuesday, August 10, 2010

Assignment 8: Bibliography of Scholarly Articles

The following is a bibliography of articles I found using the Social Sciences Citation Index that pertain to the topic search:
Copyright and Access
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Author(s): Fernandez-Molina, JC
Title: Laws against the circumvention of copyright technological protection
Source: JOURNAL OF DOCUMENTATION, 59 (1): 41-68 2003
Times Cited: 8
DOI: 10.1108/00220410310458000
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Author(s): GARRETT, JR; LYONS, PA
Title: TOWARD AN ELECTRONIC COPYRIGHT MANAGEMENT-SYSTEM
Source: JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE, 44 (8): 468-473 SEP 1993
Times Cited: 5
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Author(s): WOOD, DN
Title: REPROGRAPHY AND COPYRIGHT WITH PARTICULAR REFERENCE TO INTER-LIBRARY LENDING ACTIVITIES - A VIEW FROM THE BLLD
Source: ASLIB PROCEEDINGS, 35 (11-1): 457-467 1983
Times Cited: 5
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Author(s): Chowdhury, GG; Chowdhury, S
Title: Digital library research: Major issues and trends Source: JOURNAL OF DOCUMENTATION, 55 (4): 409-448 SEP 1999
Times Cited: 20
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Author(s): Evans, J; Bevan, SJ; Harrington, J
Title: BIODOC: Access versus holdings in a university library
Source: INTERLENDING & DOCUMENT SUPPLY, 24 (4): 5-& 1996
Times Cited: 5
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Author(s): Lopatin, L (Lopatin, Laurie)
Title: Library digitization projects, issues and guidelines - A survey of the literature
Source: LIBRARY HI TECH, 24 (2): 273-289 2006
Times Cited: 8
DOI: 10.1108/07378830610669637
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Author(s): Hutcherson, NB
Title: Library jargon: Student recognition of terms and concepts commonly used by librarians in the classroom
Source: COLLEGE & RESEARCH LIBRARIES, 65 (4): 349-354 JUL 2004
Times Cited: 6
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Author(s): Walters, WH
Title: Video media acquisitions in a college library
Source: LIBRARY RESOURCES & TECHNICAL SERVICES, 47 (4): 160-170 OCT 2003
Times Cited: 5
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Author(s): Yu, SC; Chen, RS
Title: Developing an XML framework for an electronic document delivery system
Source: ELECTRONIC LIBRARY, 19 (2): 102-110 2001
Times Cited: 6
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Author(s): Oppenheim, C; Greenhalgh, C; Rowland, F
Title: The future of scholarly journal publishing
Source: JOURNAL OF DOCUMENTATION, 56 (4): 361-398 JUL 2000
Times Cited: 9
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Author(s): Freiburger, GA; Ralph, L
Title: Electronic reserves: The changing landscape of instructional support
Source: BULLETIN OF THE MEDICAL LIBRARY ASSOCIATION, 86 (1): 17-25 JAN 1998
Conference Title: 96th Annual Meeting of the Medical-Library-Association
Conference Date: JUN 03-04, 1996
Conference Location: KANSAS CITY, MISSOURI
Times Cited: 5
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Author(s): Nisonger, TE
Title: Authorship in library acquisitions: Practice & theory
Source: LIBRARY ACQUISITIONS-PRACTICE AND THEORY, 20 (4): 395-419 WIN 1996
Times Cited: 11
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Author(s): Brandt, KA; Sapp, JR; Campbell, JM
Title: ''Current topics in health sciences librarianship'': A pilot program for network-based lifelong learning
Source: BULLETIN OF THE MEDICAL LIBRARY ASSOCIATION, 84 (4): 515-523 OCT 1996
Times Cited: 6
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Author(s): Goodram, RJ
Title: The E-RBR: Confirming the technology and exploring the law of ''electronic reserves'': Two generations of the digital library system at the SDSU library
Source: JOURNAL OF ACADEMIC LIBRARIANSHIP, 22 (2): 118-123 MAR 1996
Times Cited: 6
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Wednesday, August 4, 2010

Assignment 7: LoC Photos



Search Details:

Growing up, my family used to spend time almost every summer at my great-grandparents’ house in upstate New York. They lived in a little village called Hammondsport, best known for its lakeside location, its abundance of wineries, and its rich history of aviation. Glenn Curtiss, an aviation pioneer on par with the Wright Brothers grew up in Hammondsport where a museum bearing his name and history now stands. I decided that for assignment 7, I would look to see if I could find any photos related to historical Hammondsport. I searched the following terms and found 12 photos to bookmark in Delicious (username laura.doyle) :

Hammondsport

Keuka

Pleasant Valley

Curtiss


Satisfaction of results:

I was relatively satisfied with the results of my search. I knew it might be a longshot to find photos related to this very small village. All of the photos related to either Glenn Curtiss or Pleasant Valley Vineyards. I would have really enjoyed seeing a historical photo of the town square or photos of the lake, but I guess they were not as prominent in history as the booming winery business and first steps in aviation.

Analysis of the Library of Congress’ Digital Collection

The Library of Congress’ collection seems to me to be wide, but not deep. Though the library covers many, many subjects, some of these subjects only contain one photograph. In cases like this, I think it would be helpful for them to provide a link to an outside resource, such as a local historical society that might be better equipped to provide a patron with what they are looking for. I also wish the Library of Congress had more digitally archived photos, though from my experience digitally archiving photos for my job this summer, I know it is a time-consuming process. The Library of Congress does seem to have many great resources for those looking to find historic photos such as their organization of photos into collections and advanced search options. They also provide helpful tools such as Information for Researchers, finding aids, and an Ask a Librarian feature. Overall, I think this is a very valuable website and one that I would like to visit again in the future.

Monday, August 2, 2010

Flikr Assignment #6

My husband’s consideration of a job in Tampa, Florida has led me to want to know more about the area. By searching and saving photos in Flikr, I am hoping to learn more about what I might see if we were to move there. Some things I would really be interested in seeing would include but not be limited to photos of the city, surrounding neighborhoods, local activities, schools, libraries, beaches and entertainment. Below is an account of my search through Flikr...

I knew when I began my search that were my husband to decide to take this job, we would be looking for living arrangements near MacDill Air Force Base in Tampa, Florida. This information combined with my interest to see the items previously mentioned led me to search the following terms:

Tampa
Tampa neighborhood
Tampa school
MacDill
MacDill home
MacDill house
MacDill housing
St. Petersburg
St. Petersburg, Florida
Aerial Tampa
Tampa neighborhood street

The photos I gathered for this assignment can be viewed here in my Tampa Area and Neighborhoods galleries.

Search Experience:
As I searched using the term Tampa, I found a wide variety of photos related to the Tampa area. This was a fairly broad term and I was hoping to narrow it down, so I tried searching ‘Tampa neighborhood’ within the tag of ‘Tampa Bay’ and got better results. Any searches involving ‘MacDill,’ retrieved mass amounts of photos of jets and planes, mostly flying in airshows at the base. Maybe people just don’t tag their home/neighborhood photos with ‘MacDill,’ or maybe there are just so many other photos of jets and air force operations that they block out the types of photos I was looking for. I tried looking up a few of the areas that I knew were near Tampa, including Pinellas Park and St. Petersburg. I had to chuckle to myself when I put in ‘St. Petersburg’ and was immediately confronted with photos of St. Petersburg, Russia. After adding Florida to the end, the results were MUCH more relevant.

Satisfaction of Search Results:
Overall, I think my search went ok. I think I could do better if I spent some more time on Flikr getting to know the different user groups and maybe finding some that are more specific to my interests. I went into this assignment with a pretty general quest and I think my results reflected that. Learning more about Tampa before looking for photos again might help me to develop better search terms and enable me to find what I’m really looking for. I get the feeling that what I want is out there, but I just don’t know the best way to access it. As I said, more time with Flikr and a more specific search goal would help in the future.

Evaluation of Flikr
Overall I thought Flikr was very user-friendly and I didn’t have any trouble maneuvering around the site. I was impressed with the amount of high quality photos available for viewing and was surprised to see many groups that were devoted to perusing Flikr and rating photos within different photo communities. Before this assignment, I didn’t know you could group the photos of others on your own personal account as I did into my Tampa Area gallery. I thought that it was just a site to post and tag your own personal photos to share with others. I wondered as I looked at the photos how many people don’t even use the tagging feature. I posted photos of my students doing a project to share with their parents on another Flikr account a couple of years ago, but I never tagged any of them. I’m surprised that Flikr hasn’t gone the way of Facebook in trying to force people to share more information. Requiring people to tag their photos would definitely increase transparency and sharing ability.

Thursday, July 29, 2010

Know It Now...or not

This is a reflection of my experience when I repeated my Tampa travel research question using the Know It Now 24/7 service.
Here is the very brief transcript of my exchange with an online librarian:


Guest has joined the room
Kathi has joined the room
Guest: Hello, I would like to know where I could find some good resources to find airfare and car rental from Dayton, Ohio to Tampa, FL. Do you have any suggestions?
Guest: (the car rental would just be in Tampa)

Kathi: i can't give you recommendations, but you can just search
Kathi: for "cheap flights" in google
Kathi: try the tampa airport website
Kathi: they may have a link to car rentals
Kathi: if you like I can find that site
Guest: ok
Kathi: ok, let me look
Kathi: try this link (i'm not sure it will work) http://maps.google.com/maps?rls=com.microsoft:en-us&oe=UTF-8&um=1&ie=UTF-8&q=car+rental+tampa&fb=1&gl=us&hq=car+rental&hnear=Tampa,+FL&view=text&ei=k6lQTI_vPIHlnAfgnYGQBw&sa=X&oi=local_group&ct=more-results&resnum=1&ved=0CD8QtQMwAA
Kathi: should be car rental near tampa
Guest: ok
Guest: thanks

Kathi: your welcome
Kathi has left the room

Guest has left the room

Response to Research Request Using KnowItNow Service:
I do realize that a librarian’s job is not to be a travel agent, but overall, I was a little disappointed with this reference transaction. Even though I found many of the same sites she recommends through my own search, I was not really impressed by the librarian's level of professionalism. There were several things I would have done if I were the librarian answering this question:
I would have:
-asked for more information from the patron to make sure I understood the question correctly and could answer it fully.
-used uppercase letters in my responses as would be expected from a professional .
-provided the promised website for the Tampa airport.
-known the difference between ‘your’ and ‘you’re.’
-asked the patron if there was anything else I could assist them with, rather than just leave the room without even saying goodbye.

I think these little details caught my attention because I have used this service before and received much more helpful and professional assistance from another librarian. Maybe I am just being picky, or maybe the research question I asked just didn’t promote a detailed response. What do you think?

Later this morning I will be repeating this search using another service, the
Ask a Librarian service from Kent. I actually tried to do this the other day, but even though the librarian was online, they had an away message posted and never responded to my query. Hopefully I will have better luck today getting in touch with a Kent librarian. Stay tuned for a comparison of these two handy online reference services!


...


Ok, I just "spoke" with a librarian at Kent. Here is how it went:

meeboguest99368: Hello, I would like to know where I could find some good resources to find airfare and car rental from Dayton, Ohio to Tampa, FL. Do you have any suggestions? (the car rental would just be in Tampa) Thanks!

imaksulibrarian: i would suggest one of the travel sites like expedia or orbitz

imaksulibrarian: i do not recommend either

imaksulibrarian: over the other

meeboguest99368: ok, thanks. Do you know whether they handle both airfare and car rental?

meeboguest99368: My husband has an interview there and we don't know anything about the Tampa area and were just trying to get some info.

imaksulibrarian: they do

imaksulibrarian: at least expedia does

meeboguest99368: ok. Do you have any other recommendations for my search?

imaksulibrarian: i know expedia os pretty straight forward

imaksulibrarian: you enter the dates

imaksulibrarian: and the starting location/destination

imaksulibrarian: there are check boxes for airfare and rental cars

meeboguest99368: Ok, I'll give it a shot. Do you know any good places to get information about Tampa?

imaksulibrarian: like things to do?

imaksulibrarian: that sort of thing?

imaksulibrarian: restaurants?

imaksulibrarian: i always recommend the visitor's bureaus

meeboguest99368: Well we might move there if he gets the job--so I was thinking more like maps, info about MacDill AFB, housing...

imaksulibrarian: here is the site for tampas

imaksulibrarian: http://www.visittampabay.com/

meeboguest99368: ok great, thank you so much

imaksulibrarian: np

imaksulibrarian: good luck

meeboguest99368: Thanks! Have a good day!

imaksulibrarian: you too



Response to Research Request Using Kent's Ask A Librarian Service:

I think this reference experience went much better than the one shown previously. The Kent librarian gave me some specific websites, rather than just telling me to do a Google search. I noticed that both librarians made it a point to say that they couldn't recommend one commercial service over any others and I appreciated that lack of bias. I also liked this conversation better because the librarian actually asked a couple of probing questions to find out what I was looking for. Both, however seemed to depend on prompting from me rather than their own initiative to narrow down my search.


One thing that really bothers me about both interactions is the lack of formal writing. If we expect people to regard librarianship as a profession, then we need to make sure that we are representing ourselves in a professional manner. Both of these librarians used lowercase in their messages, sent unfinished sentences, and had multiple typos. It made me wonder whether they were actual librarians or some unqualified part-time shelver they had placed at the helm. I know libraries are struggling to go on with smaller staffs and budgets, but if I wanted to talk to an informal college buddy on IM, I'd do just that. When I contact a professional, I want professional service, and I think most patrons feel the same way.


Your thoughts?

Monday, July 26, 2010

Bon Voyage! My Information Awareness Report


Recently, my husband received an offer to interview for a job in Tampa, Florida. Not being frequent travelers, nor experts of the Tampa area, we didn’t have a solid grasp of where to find information that would enable us to make a good decision regarding reasonable airfare and car rental for his trip. We also wanted to know as much as we could find out about the nature of the job itself. The following is a description of how we conducted our search for this information.


We began our quest online. My husband focused on finding information about the particular position for which he was interviewing as well as general information about the hiring company. He found a lot of useful information on the company’s website that told him about their current work and plans for the future. My husband also spoke with my dad, who works in a similar field. He was able to give him more details concerning hiring practices and policies. My dad also suggested booking the car rental through USAA, of which we are members and through which we can receive discounts.


My job was to figure out travel arrangements. I started by thinking about where I had heard reliable travel information in the past. We frequently listen to Clark Howard on the radio. He is a consumer advocate who works out of Atlanta, Georgia and frequently talks about travel deals on his show. I went to his website and looked at his page regarding travel. Most of the information was specific to Atlanta, but it did point me in the direction of Travelocity, a free, online travel agency that allows for easy comparison between deals on airfare, car rental and hotel accommodations. By plugging the address of the interview location into Google Maps and looking at the map, I determined that the closest airport was Tampa International. Travelocity allowed me to plug in the date of his trip and compare flight times, carriers and prices. I selected the criteria that best met his needs, booked a flight and moved on to car rental.


Through USAA’s website, I learned that we could receive discounts through the rental car companies Avis, Hertz and Budget. I then went to the Tampa International Airport website and determined that all three car companies had services available there. I chose Avis, because they offered USAA members the largest discount and then sent the information to my husband so he could sign up for a car.


After booking all of the travel arrangements, I was talking to my dad again and he asked which car company we had ended up selecting. When I told him Avis and the price, he was surprised. He told me that Avis is typically the most expensive of the three companies. After talking further, I realized that I had never compared rates between the car companies, I had just selected Avis because they gave the biggest discount to USAA members. It turns out that they have the biggest discount because they have the biggest initial price! After learning this, we decided that for future car rentals, we will need to remember to compare rates between the companies in order to choose the most reasonably priced car rental company.


Search terms and Questions:

In my search, I relied on Google to find the locations of all of the websites I used. In the Google Search box, I typed:

Clark Howard (www.clarkhoward.com)

Travelocity (www.travelocity.com)

Google Maps (www.maps.google.com)

USAA (www.usaa.com)

Tampa International Airport (www.tampaairport.com)

Avis (www.avis.com)

Hertz (www.hertz.com)

Budget (www.budgetcarrental.com)


Questions I asked:

To my husband…

What is the address of the interview location?

What day and time are the interview?

What times do you want to arrive/depart Tampa?


To myself…

Who can I ask about travel?

What websites would have the information about airfare, car rental, and maps?


To my dad…

Do you have any tips for booking airfare or rental cars?

Where do I look on the USAA website for information about discount car rental offers?


Searching Satisfaction:

I was pretty satisfied with my search because it allowed me to find what I needed. Knowing what I know now about the car rental prices, I would remember to compare between the companies next time so that I could get an even better deal. I would have gone back to do this for this search process, but by the time we compared prices, the date of the trip was closer and prices for car rental from all of the companies had gone up higher than what my husband had booked.

I felt confident in my information sources because I know that Clark Howard is a reliable consumer advocate. I have listened to him assist other people on the radio and on TV and am confident in his strong reputation in the financial world. I also knew my dad was a good resource because he has been in the same field as my husband for his entire career and knows a lot about the different agencies within this field.

I believe that my information gap has been filled overall because I was able to get the amount of information needed to accomplish my goal of booking airfare and travel for my husband’s trip. The search has ended because we are confident in our results and are also out of time, (his trip is this week).


What I Learned About Myself:

Like some others in our class have mentioned, I didn’t realize how much I relied on Google to search for information. Even though I had a clear idea of the website I was looking for, I didn’t necessarily know the exact address, so it was helpful to be able to search for it in Google. Something else I learned about myself is that I think I need to take breaks amidst long searches. I think that by the time I reached the car rental part of my search, I was just ready to be done with it. This feeling may have easily contributed to my oversight in not comparing the car rental companies against each other. I think this is something good to keep in mind when helping library patrons, because sometimes too much information, even good information, can be overwhelming. Anything we as librarians can do to cut down search time, whether it be through web quests or pathfinders, etc., would be very beneficial to the end-user.


Class Correlation:

One element of my search made me recall our class discussion about Adler and the arbitrariness of alphabetization. The car companies in my search were listed alphabetically: Avis, Budget, and then Hertz. Though I did actually read the amounts of discounts for each to make my decision, I do wonder to what extent I and others visiting the USAA site might be influenced to choose Avis just because it is listed first.